How to Avoid The 3 Flats of Business

When you work hard to build and grow your business, it’s a bitter pill to swallow when your business just gets stuck and won’t go any faster. It’s like a car with a flat wheel – you spend all your time and energy just trying to go in a straight line. There’s no way you’re…

Read More

A Great Customer Experience

In this short video I’m going to use a prop – a piece of 2×4 oak in fact – to illustrate the importance of customer service. [00:00:16] So, what’s this piece of timber got to do with a customer service experience? Well, last weekend, I had to nip to the timber merchants to buy some…

Read More

Business Exit Plan – Succession Planning

business exit plan succession planning

In this short video, I explore the business exit plan succession planning – the tricky job of finding or developing a replacement for yourself so that you can exit your business and leave it in a good state.  Key factors to getting the most for your business on exit. It follows on from a previous…

Read More