Do you sometimes feel like you are not performing to your true potential? But can’t quite figure out what’s wrong or not quite working for you? If so, you’re definitely not alone, and this post will explain the essential traits for business success and show that you can increase your performance and grow your business…

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When you work hard to build and grow your business, it’s a bitter pill to swallow when your business just gets stuck and won’t go any faster. It’s like a car with a flat wheel – you spend all your time and energy just trying to go in a straight line. There’s no way you’re…

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In this short video I’m going to use a prop – a piece of 2×4 oak in fact – to illustrate the importance of customer service. [00:00:16] So, what’s this piece of timber got to do with a customer service experience? Well, last weekend, I had to nip to the timber merchants to buy some…

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