In this short video I’m going to use a prop – a piece of 2×4 oak in fact – to illustrate the importance of customer service. [00:00:16] So, what’s this piece of timber got to do with a customer service experience? Well, last weekend, I had to nip to the timber merchants to buy some…
In this short video, I explore the business exit plan succession planning – the tricky job of finding or developing a replacement for yourself so that you can exit your business and leave it in a good state. Key factors to getting the most for your business on exit. It follows on from a previous…
In this video you’ll discover 3 flows of rapid business growth – the areas you must focus on to build momentum to grow your business and build your exit value. [00:00:00] Hi I’m Lee Duncan the Double your business coach and in this short video I’m going to show you the three factors that dictate…
In this video you’ll discover the 5 key factors that affect your business exit value. [00:00:00] This past week I’ve been talking to a client who’s been really interested in how to increase his business exit value. You see he got into business with the whole goal of being able to sell it at the…
Something most businesses aren’t aware of is the difference between lead vs lag metrics and the benefit of using both for different reasons when measuring the performance of your business. Most businesses think that measuring performance is all about looking at the history – things like number of leads received, conversion rate, sales figures and…
In this video I explain the difference between plain ol’ Key Performance Indicators (KPI’s) – numbers that measure various things in your business – and building a Dashboard – just the figures that give you the immediate information you need to know that your business is working properly in every way. Hi Lee Duncan here…
A frustrated client explained that he was getting tied up doing low-level work instead of his marketing. He was frustrated, because if things didn’t change, his business would stop growing. The problem? He was working at the wrong level – doing too much hands-on work for his stage of business. A very common problem in…
![[Case Study] How This Business Doubled Sales & Improved Margins in Just 5 Months…](https://www.leeduncan.com/wp-content/uploads/Julie-Apr-2014.jpg)
People often ask what I do to help businesses to grow. In this case study, I’m going to take you along with me through the transformation of a business that doubled it’s sales in less than 5 months. Please note, however, that I am not claiming that this is a typical client business. There’s no…
Want to grow your business? There’s a BIG problem. Sooner or later, you’ll run out of time. It’s your biggest constraint. I had a couple of coaching calls recently that went along these lines… “I really wanted to get it done, but just couldn’t find the time.” They had strong motivation, clear action plan and…
The question about how to work on your business was probably first raised in Michael Gerber’s book, The E-Myth Revisited. There are only so many hours in the day, and once you’ve filled them with being busy, you reach your capacity and turning up and doing the work every day is not enough to make…