Zoom Answer Call provides flexible and friendly call answering services to small and medium businesses across the UK.

Having started the business from scratch, as the business grew, founder Chella Heyes found herself needing to work longer and longer hours to keep on top of things.

With working days regularly stretching beyond 12 hours, she was seeing little of her young family and her motivation had started to fade.

Customers who had issues would speak only to Chella, rather than her staff, and while she could just about take a week’s holiday, she would find herself constantly worrying about the business, or on the phone sorting out problems.

Better Business & More Work-Life Balance

Chella was referred to Lee by another customer.

She had previously dismissed business coaching as irrelevent, but because of what her friend had already achieved by working with Lee, Chella agreed to meet and brainstorm a few ideas with him.

The Strategy

After the meeting, Chella was keen to make changes immediately and the coaching programme began.

Improvements included:
Powerful sales and marketing that delivers 10-20 new customers per month

Increased operational efficiency by 50%, slashing the per-customer cost and reducing stress levels for everybody

Management best practices that allow Chella to work just 6 hours per day

Organisation structure that allows long relaxing breaks, including 3 weeks off in Summer

In Chella’s Own Words

I was stagnant, I had no direction and there was no vision and subsequently no enthusiasm or team spirit in the business.

I met Lee Duncan in 2006 and I started coaching with him shortly after.

Lee helped me to achieve in 2 years, what I had been trying to achieve for 6 years.

Since working with Lee I’ve experienced a massive turnaround both in the business and myself. I’ve rekindled my desire to be in the business, I’m more successful and I’ve created a world-class team.

In 2 years, Lee helped me to double my turnover, motivate my staff, and work half the hours I used to.

But perhaps the last words belong to Chella’s daughter, who at the tender age of four noticed the change in Chella at home and said…

We like you happy mummy, we don’t want grumpy mummy back!

Disclaimer and Contact Information

Not all businesses will achieve results of this nature or with this speed.  These results are not typical for every client; the directors worked extraordinarily hard to implement the advice, strategies and actions from the coaching programme.  Your results may vary depending upon your industry, your specific situation and the effort you put into your business.

Chella Heyes will be happy to confirm these results and can be contacted via her company website Zoom Answer Call.