I heard on the news this morning that Steve Jobs, the co-founder of Apple and the most successful innovator of recent years, has passed away. I have been inspired by Jobs because of his passion and profound ability to relate to his customers and deliver precisely what they want. He did not invent the MP3…
A couple of weeks ago, in a post called Improve Your Attitude, I noted that several people I work with, or had recently met, were achieving very different results and that their attitudes seemed to be reflected in their results. Fast-forward to this week and there’s a great book that describes exactly why this happens. …
Is your business at risk of doing a Woolworths? Last year, Woolworths gave a last gasp for air before sinking beneath the waves of change, after a 100 year history. They were comprehensively beaten on just about every front by Tesco, Sainsbury, Morrisons and Asda. And the writing was on the wall for years before…
I was in a fabulous restaurant last week, talking to the owner. The food was exceptional and prices reasonable, so it was great value for money. We got chatting about the impact of the recession on his trade. He benchmarks himself against his competitors in the town, but I was curious when he avoided comparison…