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Keeping In Touch With Customers – Stand Out From The Crowd
Blog | marketing | success

Keeping In Touch With Customers – Stand Out From The Crowd

Do you need a marketing calendar? Are you one of those people who has lots of great ideas, starts them but then they trickle out? Or perhaps you’re just really busy and forget to do things that you know are important, but that never quite make it to the top of the To-Do list? We…

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Don’t Cut Off Your Business Food Supply!
Blog | marketing | sales

Don’t Cut Off Your Business Food Supply!

Last week a recruitment and temp agency told me that demand for telemarketing staff has massively dropped in the last few months. I don’t know about you, but with things being tighter at the moment, I have increased my marketing rather than cut it.  I’ve also paid a lot of attention to doing more of…

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The Mortgage Broker Ltd Grows 5x in 3 Years
Blog

The Mortgage Broker Ltd Grows 5x in 3 Years

In 2004 the business was called Richmond House Mortgages & Loans and was a typical small broker providing mortgages and insurance to local clients via word of mouth marketing. By early 2008, the company had grown to sell as many as 225 mortgages per month under a new name, The Mortgage Broker Limited. Fast Growth…

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1% Inspiration, 99% Perspiration…
Blog | business coaching | customer service | success

1% Inspiration, 99% Perspiration…

Even the best idea without enough follow-through will end in failure, but a poor idea with total commitment to follow-through will get good, or even great, results.  Hence business success is so often 1% inspiration, 99% perspiration. This came back to my mind this evening while I watched "All Over The Shop", the BBC2 programme…

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Fear Factor: Frozen In The Headlights…
Blog | business coaching | success

Fear Factor: Frozen In The Headlights…

When a rabbit strays onto a road and gets caught in the glare of the headlights, it freezes on the spot.  It hopes that by standing still it won’t get hurt by this strange predator with shining eyes. This strategy comes from evolution.  When a hungry beast is out hunting for food, it looks for…

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Small Business Marketing Lesson From Coca-Cola
Blog | marketing

Small Business Marketing Lesson From Coca-Cola

Too often, marketing is about image and has nothing to say about the product itself.  It is trying to position the product in some way to catch the eye of a trendy few.  The trouble is, when the trend passes, so does demand for the product.  You can learn from what the "big boys" do…

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Develop Strengths or Lift Constraints?
business coaching

Develop Strengths or Lift Constraints?

Over a very pleasant lunch in London yesterday, I discussed with a client the merits of working to improve your strengths versus working on your weaknesses.  I’m a big believer in playing to your strengths and managing around your weaknesses.  He came from a different perspective, that if your strengths are solid, fix the holes…

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Time Management Lesson #2 – Just Leave Me Alone!
Blog | business coaching | time management

Time Management Lesson #2 – Just Leave Me Alone!

No, not YOU!  I’m talking about all those calls and interruptions that keep happening every day, stopping you when you’re in mid-flow on something and making it really tough for you to concentrate on getting stuff done.  But you can have better time management, with just a little effort. Most people tell me they don’t…

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Can Coaching Fight Recession?
Blog | business coaching | success

Can Coaching Fight Recession?

Recession is heavily in the news at the moment.  It’s the economists way of feeling that they have something useful to contribute to the news headlines. There’s a great post on Research Loudmouth called Recession Therapy where the author sees packed shops in London’s Oxford Street while the press is all doom and gloom.  Let’s…

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Expect The Unexpected – Black Swans…
business books

Expect The Unexpected – Black Swans…

In 2007, house prices were again rising at 12% per annum, way ahead of people’s pay packets.  All forecasts for 2008 were that we’d see more of the same.  Who made those forecasts?  The experts.  The people in the banks and building societies who earn millions in bonuses every year. So how come they get…

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