The directors of Airworld Tours, a luxury travel business, were deeply concerned that their hard work to build a multimillion pound travel business over ten years would be unravelled by a ‘perfect storm’ of problems hitting them all at the same time. Jamal Shahid and Mohammad Akram started luxury tour operator Airworld Tours Limited in…

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A couple of weeks ago, in a post called Improve Your Attitude,  I noted that several people I work with, or had recently met, were achieving very different results and that their attitudes seemed to be reflected in their results. Fast-forward to this week and there’s a great book that describes exactly why this happens. …

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Had a fantastic week this week talking to a couple of clients. First, The Riverside Restaurant in Barnard Castle have now officially grown to twice their original sales, with profits to match!  When I said to Andrew what had made the biggest impact, he said no single thing, but a combination of lots of changes…

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